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Wir sind Simon und Focken, Teil der Mplus Familie. Seit 2022 gehören wir zu einem der größten Call Center Dienstleister in Europa. Aktuell sind wir mehr als 13.000 Kolleg:innen an 49 internationalen Standorten und wachsen jeden Tag weiter. Unsere Kunden sind Energieversorger, eCommerce-Unternehmen, Banken und viele mehr. Wir sind vielfältig und offen und noch viel wichtiger: Wir wollen, dass Du Dich bei uns wohlfühlst und Deine beruflichen Ziele erreichst. Vom Agenten zum Teamleiter oder Projektleiter. Alles ist möglich. Du hast es selbst in der Hand.

Das erwartet Dich:

Du vertrittst einen namhaften Dienstleister und kümmerst dich um eine erstklassige Betreuung der Kund:innen – telefonisch, per E-Mail oder schriftlich. Du unterstützt sie bei der Erstellung sowie der Korrektur von Abrechnungen und beantwortest kompetent alle Fragen rund um Rechnungen. Zudem nimmst Du Rechnungskorrekturen auf, beauftragst Mahnsperren und sorgst für den Versand von Rechnungen, Abrechnungen und Ableseprotokollen.

Darüber hinaus begleitest Du Kund:innen bei der Online-Erstellung ihrer Abrechnung und stellst sicher, dass ihre Anliegen schnell und zuverlässig bearbeitet werden. Deine Einsätze planst Du flexibel innerhalb der Servicezeiten von Montag bis Freitag zwischen 08:00 und 20:00 Uhr.

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